Senior Solutions Engineer

The Senior Solutions Engineer bridges the gap between our customers’ business needs and our technical solutions. You will play a key role in understanding customer requirements and providing expert guidance on our platform solutions to ensure successful implementation and customer satisfaction. You’ll join the sales team and partner with account teams, product management, and post-sales teams to design and deliver tailored solutions that meet our customers’ unique needs. Use your technical expertise, customer engagement skills, and problem-solving abilities to drive product adoption and customer success.

Role & Responsibilities:

• Provide expert guidance on our platform solutions to ensure successful implementation and customer satisfaction
• Partner with account teams, product management, and post-sales teams to design and deliver tailored solutions that meet our customers’ unique needs
• Use your technical expertise, customer engagement skills, and problem-solving abilities to drive product adoption and customer success
• Collaborate with sales teams and engage directly with customers to understand their business goals and technical requirements
• Build strong relationships with key stakeholders to ensure successful implementation of our platform solutions
• Develop a deep understanding of our platform’s capabilities, architecture, and integration points, as well as its features and complexities
• Stay up-to-date with industry trends and emerging technologies relevant to our solutions
• Analyze customer requirements and design tailored solutions that address their unique needs, providing insight into potential areas of added value
• Provide technical presentations and demonstrations to showcase the value and functionality of our platform
• Collaborate with post-sales and product development teams to ensure seamless implementation and integration of our solutions
• Provide technical guidance and support throughout the customer lifecycle
• Assist the sales team in technical discussions, solution proposals, and responding to requests for proposals (RFPs)
• Conduct training sessions and workshops for customers, partners, and internal teams
• Develop and maintain technical documentation, guides, and best practices
• Continuously assess and improve our platform’s capabilities and performance based on customer feedback and insights

Qualifications:

• Bachelor’s degree in Computer Science, Engineering, or a related field (or equivalent work experience)
• Proven experience in a customer-facing technical role, such as solutions engineering or sales engineering
• Strong technical background with expertise in platform solutions, cloud computing, APIs, and integrations
• Proficiency in programming languages (e.g., Java, Python, JavaScript) and familiarity with web technologies (HTML, CSS, RESTful APIs)
• Experience building out proof of concepts in production and sandbox environments, including data and insight models in platforms like PowerBI or Tableau
• Excellent communication skills, both written and verbal, with the ability to explain complex technical concepts to non-technical audiences
• Strong problem-solving and troubleshooting abilities, with a customer-focused mindset
• Ability to work independently and collaboratively in a fast-paced, dynamic environment